Asset-Level Operational Audits
We provide a comprehensive, confidential audit of your asset’s operational practices. Areas reviewed
- Marketing & Branding: Website, ILS strategy, guerrilla marketing, checkbook spend, CPL, materials, and reputation management.
- Leasing & Tour Process: Lead conversion, appointment setting, in-person and virtual touring, closing ratios, and follow-up cadence.
- Property Condition: Curb appeal, common area presentation, amenity usage, and signage strategy.
- Financial Review: Budget-to-actuals, NOI performance, collection rates, utility reimbursement, OpEx %, staffing/payroll analysis.
- Revenue & Expense Controls: PO/invoice processes, rent charges, credits/concessions, deposits, ancillary income, fraud/waste indicators.
- Lease-Up Strategy Review: For new construction or repositions.
- Resident Experience & Programming: Evaluation of events, communication, and retention strategy.
- Technology & Software Use: Maximize the value of current systems (Yardi, Rent Manager, AppFolio, etc.)
- Local Market Positioning: Rent comparables, absorption, and demand/supply dynamics.
Deliverables: Root cause analysis, prioritized findings, and a tactical improvement plan categorized by People, Process, Technology, and Financial Practices.
Management Company & Vertical Services Audits
Designed for owners who operate their own management platform or partner with a third-party firm.
- Corporate Structure & Overhead Analysis: Evaluate staffing levels, per-property and per-unit costs, management fee metrics.
- Regional Management Oversight: Are RMs managing strategically or tactically? Are they positioned to influence outcomes vs. solve daily problems?
- Support Services Functionality: Training, AP, accounting, compliance, marketing, reporting, HR, etc.
- Stakeholder Communication Practices: Are you meeting the expectations of owners, LPs, lenders, auditors, and regulatory bodies?
- Departmental Reviews:
- AP/Vendor Management
- Monthly Financials & Close-Out Practices
- Onboarding & Offboarding Protocols
- Affordable Housing Compliance: Includes REAC/InSpire audits, MORs, file audits, recert processes, waitlist management, etc.
- Budget Preparation Consulting (2026): Assess the current process, tools, and output. Create a scalable, trainable, on-time budgeting model that meets ownership expectations.
Centralization Feasibility & Implementation
We assess and recommend which functions should be centralized across your portfolio to reduce onsite
Centralizable functions may include:
- Leasing
- Unit Turnovers
- Maintenance Dispatch
- Collections
- Reporting
- Resident Communication
